Dialogue with a Client on a Product Problem

Kuis Pertemuan 2

One day at a restaurant a customer wanted a complaint about a problem ordering a menu, a customer wanted to ask for a change in the menu because of that problem, the restaurant clerk immediately cut it off and took the initiative to give a drink bonus, such as an apology to the customer and co-worker agreed with the idea.

Dialogue with a client on a product problem(s) [complaint]

Customer         : Excuse me

 

Me                   : Yes sir, can I help you?

 

Customer         : I think I got the wrong order. I ask for a fried noodles, but what I received was fried rice.

 

Me                   : Sorry for the trouble sir, what is your table number sir?

 

Customer         : Im sitting on table number 5

 

Me                   : Okay I will immediately change the menu that matches your order, im apologizing once again for the inconvenience. We will give you a bonus of mango juice then you can wait in your table sir. .

 

Customer         : okay it doesn't matter, I guest as soon as posible. Because I'm already very hungry. thanks.

 

Me                   : Yes sir you’re welcome.

 

 

Dialogue with a co-worker on the solution for the said complaint

 

Co-worker       : Hey, Whats going on?

 

Me                   : The customer get a wrong order, and he want change to the right order. But I already give him the right order and a free additional mango juice.

 

Co-worker       : Well its nice and good decision, we have to give the best service for our customers.

 

Me                   : Thank you very much sir.

 

Co-worker       : Okay, you can continued your work then.

 

Me                   : Yes sir.

 

 

COMMONLY MISUSED WORDS

CONFUSINGLY RELATED WORDS

PREPOSITION

 

Forum Pertemuan 2

(Interview Question)

18. What do you think about your boss?

In my opinion the boss is someone who can lead, be responsible and can direct their members well and then willing to accept opinions or criticisms from others.

20. What are your strengths and weaknesses?

My strengths: honest, good behavior, have high sympathy for others, like something disciplined

My weakness: moody, overthinking too much.

23. How do you handle stressful situations?

Usually i stay away from something that makes me stressed by going to a quiet place and that can make my mind calm and then return to a situation that is much better.